DEMONSTRATION CATALOGUE · Example products and prices · Test orders welcome
Returns and refunds
When a return is accepted
A return can be requested after an order has shipped or been delivered. A return means the goods have physically come back to us and are in a condition fit to restock. Return requests are reviewed case by case.
Requesting a return
Contact super2@gmail.com with your order reference, the product, the quantity and the reason. Include photographs of the items and the outer carton. Do not send goods back before we confirm the return, because unannounced returns cannot always be matched to an order.
Condition of returned goods
Items must be unused, in the original packaging and in resaleable condition. Bulk cartons must be complete. Goods that have been used, washed, printed, altered or damaged after delivery cannot be restocked.
What we do not accept
Made-to-order and customised items cannot be returned unless they are faulty. Cut lengths, printed cartons and opened sealed packs are also excluded.
Refunds
Once returned goods are received and checked, the refund is recorded against the order. If the order was paid, the refund is processed to the original payment method. If it was unpaid, no money is due. For cash on delivery orders, refunds are made by bank transfer to an account in the buyer's name.
Timing
Refunds are recorded within three working days of the returned goods passing inspection. Bank processing time is additional and depends on your bank.
Return shipping
If the return is due to a fault or a packing error, we arrange and pay for the return. For change-of-mind returns, the buyer arranges and pays for the return shipping.
A return can be requested after an order has shipped or been delivered. A return means the goods have physically come back to us and are in a condition fit to restock. Return requests are reviewed case by case.
Requesting a return
Contact super2@gmail.com with your order reference, the product, the quantity and the reason. Include photographs of the items and the outer carton. Do not send goods back before we confirm the return, because unannounced returns cannot always be matched to an order.
Condition of returned goods
Items must be unused, in the original packaging and in resaleable condition. Bulk cartons must be complete. Goods that have been used, washed, printed, altered or damaged after delivery cannot be restocked.
What we do not accept
Made-to-order and customised items cannot be returned unless they are faulty. Cut lengths, printed cartons and opened sealed packs are also excluded.
Refunds
Once returned goods are received and checked, the refund is recorded against the order. If the order was paid, the refund is processed to the original payment method. If it was unpaid, no money is due. For cash on delivery orders, refunds are made by bank transfer to an account in the buyer's name.
Timing
Refunds are recorded within three working days of the returned goods passing inspection. Bank processing time is additional and depends on your bank.
Return shipping
If the return is due to a fault or a packing error, we arrange and pay for the return. For change-of-mind returns, the buyer arranges and pays for the return shipping.